Understanding what a fully featured business phone system can give you, and taking advantage of the different tools at your disposal, will enable your company to excel at customer service.
These are some of the available features depending on the service level.
Auto Attendant
Digital Receptionist to greet and route your customers to the right person. Multi-level menus, multiple languages, you can even setup a “Call by Name” directory.
Call Transfer
Transfer calls from one extension to another, both assisted or directly.
Call Conference
Add/Manage multiple extensions in a call conference. Perfect for company communications, forecast meetings and training.
Extensions Grouping
Group your employees by the task they perform, so they can see certain users and perform advance communication tasks.
Ring Groups
Group multiple extensions together to handle incoming calls, defining if all of them are going to ring together or if they are going to ring on a predefined sequence.
Call Parking
A more advanced way than holding a call were other authorized users can take the call that was put on park.
Call Queues
Setup and manage one or multiple call queues, defining which employees can access them, administrators, ring strategies and call reporting.
Voicemail
Create individual or group voice mails with customized messages.
Extension Presence
Be able to see if an extension in your group is already in a call or it is available.
Chat
Integrated chat tool so you can expand the way that you communicate with other extensions. Depending on the desk phone features you can even read/write messages on your phone.
Web Conferencing
Hold face to face web meetings with a single click. Each user has a unique conferencing link so he can be contacted directly. You can also share your screen or even take remote control.
Mobile Integration
Extend your business phone system to your cellular phone, enabling to virtually be at the office with all your phone system features. Application for both iOS and Android.
Remote Connection
Expand the boundaries of your company by allowing your employees to work from various locations and interconnect multiple branches together.
Hot Desking
Allow multiple employees to use a password protected shared phone. When the user logs in the phone will retrieve their personal configuration.
