Effective Date: 06/01/2025
At Thinvox, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with us—whether by visiting our website, contacting us by SMS, or using our services.
1. Information We Collect
We collect the following types of information:
- Contact Information: When you initiate SMS communication or contact us through our website, we may collect your phone number, email address, or other identifying information you provide.
- SMS Interactions: We collect and store your SMS messages and responses to ensure compliance, provide support, and improve customer service.
- Website Data: We may collect usage data such as IP address, browser type, and pages visited for analytics purposes.
2. How We Use Your Information
We use your information for the following purposes:
- To respond to your inquiries or provide customer support.
- To send you SMS notifications when you initiate contact with us.
- To comply with legal and regulatory requirements.
- To improve the performance and quality of our services.
3. SMS Consent and Communications
By texting Thinvox at 786.901.7779 or 305.515.2601, you consent to receive SMS communications from us. These may include service updates, replies to your inquiries, or important notifications.
- Message frequency may vary.
- Standard message and data rates may apply.
- You can opt out at any time by replying STOP.
- For assistance, reply HELP.
We only send SMS messages in response to direct customer inquiries or when consent has been clearly established.
4. Sharing of Information
We do not sell, rent, or share your personal information—including mobile numbers—with third parties for their marketing or promotional purposes.
We may share information with trusted service providers only as necessary to operate our business (such as Twilio for SMS delivery), and only under strict confidentiality agreements.
5. Data Security
We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or via SMS is 100% secure, and we cannot guarantee absolute security.
6. Your Choices
You may opt out of SMS communications at any time by replying STOP to any message you receive from us. You can also contact us directly to request deletion of your personal data, where applicable by law.
7. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect information from children under 13. If we become aware that such information has been collected, we will take appropriate steps to delete it.
8. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.”
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Thinvox
Email: info@thinvox.com
Phone: 786.901.7779 / 305.515.2601
